Legal

Privacy Policy

Effective Date: 7 May 2026  ·  Business Name: Digital Orchard  ·  ABN: 435 356 699 252

Digital Orchard ("we", "us", "our") is committed to protecting your privacy under applicable laws, including Australia's Privacy Act 1988 and the Australian Privacy Principles, New Zealand's Privacy Act 2020, the UK GDPR and Data Protection Act 2018, and South Africa's Protection of Personal Information Act 2013.

1. Information we collect

We may collect:

  • Full name, email address and phone number
  • Payment details
  • A child's name, age and email address
  • Automatically collected data via cookies (IP address, device type, app usage)
  • Website and app activity information
  • Information from third-party service connections (e.g. images uploaded by users)
  • Children's personal information based on parental or guardian consent

2. How we collect information

Personal information is collected when users:

  • Register on social media, The Sprout App, or our website
  • Complete forms or provide information via the app
  • Contact support via email or live chat
  • Use the mobile application or website
  • Through third parties, service providers or partners
  • Via public sources or authorised representatives

Payment processing: Stripe Payments Australia Pty Ltd processes payments and may collect transactional and device data for fraud detection, loss prevention and analytics. See Stripe's privacy policy at stripe.com/privacy for details.

3. How we use information

Information is used to:

  • Provide and manage The Sprout App services
  • Respond to enquiries or feedback
  • Send updates or marketing materials (with consent)
  • Improve the app experience
  • Ensure compliance and security

Legal bases for processing: consent, contract performance, legal compliance, or legitimate interests (where not overridden by your rights).

4. Sharing information

We do not sell your personal data.

We may share information with:

  • Staff and contractors
  • Trusted service providers (hosting, email, analytics)
  • Legal or regulatory authorities when required
  • Anyone you authorise

International transfers include contractual protections and secure hosting with providers meeting recognised privacy standards.

5. Data security and storage

Security measures include encrypted data storage, secure servers, access controls and regular updates. No method of electronic transmission or storage is completely secure.

Retention

  • Inactive accounts deleted after 24 months
  • Backups retained for 24 months
  • Payment records retained per tax and accounting requirements

You can request data destruction by emailing info@thesproutapp.com.au.

6. Your rights

Depending on your location, you may:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion (subject to legal requirements)
  • Withdraw consent
  • Object to or restrict processing
  • Request portable copies of your data
  • Lodge complaints with data protection authorities

Complaint bodies

  • Office of the Australian Information Commissioner (Australia)
  • Office of the Privacy Commissioner (New Zealand)
  • Information Commissioner's Office (United Kingdom)
  • Information Regulator (South Africa)

7. Children's information

The app collects children's names, ages, images and email addresses only from parents or guardians for app functionality.

We do not use children's personal information for behavioural advertising or profiling.

Collection is optional and requires parental or guardian consent. Parents may request access, correction or deletion at any time.

8. Contact details

Email: info@thesproutapp.com.au
Business Name: Digital Orchard

We aim to respond within a reasonable timeframe.

9. Policy updates

This Privacy Policy may be updated periodically with changes posted in the app and on the website with a new Effective Date.

10. International users

If you access the app outside Australia, you acknowledge that your information may be processed and stored in Australia or other countries where our service providers operate, and that privacy laws may differ.

Cookie notice

The Sprout App uses cookies and tracking technologies to:

  • Improve user experience
  • Understand user interactions
  • Save preferences
  • Prevent fraud and improve security
  • Deliver relevant content
  • Provide reporting and analytics
  • Maintain legal compliance
  • Protect legal rights

Essential cookies are used automatically. Analytics and marketing cookies require consent where mandated by law. You can manage preferences through browser or device settings.

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