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Terms of Use

​Effective Date: 07/08/2025

These Terms of Use govern your use of the Sprout mobile application and website (the “Platform”) provided by Digital Orchard.

By using Sprout, you agree to these terms. If you do not agree, please do not use the Platform or contact us if you have any questions.

 
1. Eligibility

Sprout is intended for use by parents, guardians, or caregivers. You must be at least 18 years old to create an account or submit personal data.

The Parent/Guardian acknowledges and agrees that they are responsible for the Child’s use of the Site and Application. If you do not accept these Terms, neither you nor any Child may access or use the Site/Application.

 
2. Your Responsibilities

You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Use the Platform for lawful purposes only

  • Not misuse, hack, or interfere with the app or website

You are responsible for the content you submit and the accuracy of your child’s information.

 
3. Intellectual Property

All content, branding, and materials on Sprout are owned by Digital Orchard or its licensors. You may not copy, reproduce, or distribute any part of the Platform without our written permission.

 
4. Service Availability

We strive to provide uninterrupted access to the Sprout App and website, but we do not guarantee availability or that the Platform will be error-free. Features may be updated, removed, or changed at our discretion.

Sprout may occasionally notify you of minimum device, OS, or app version requirements needed to use the Sprout App. You agree that you're responsible for meeting these requirements (e.g. by updating the app).  Sprout may block outdated versions after giving reasonable notice; and Spout will not be liable for any loss or damage resulting from this.

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5. Limitation of Liability

To the maximum extent permitted by law, Digital Orchard is not liable for any loss, damage, or injury arising from:

  • Use of or inability to access the Sprout App or Website

  • Data loss or system failure

  • Errors, bugs, or service interruptions

 
6. Termination

We may suspend or terminate your access if you breach these Terms or use the Platform inappropriately. You may also delete your account at any time.

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7. Fees

  • The fees charged for the use of the site and Application are set out on our pricing page.

  • By registering your account, you agree to pay the fees.

  • The fees are charged annually and payable in advance.

  • This will be payable post the free trial period.

  • Should you wish not to be charged, you should delete your account prior to the free trail period.

  • The subsequent Annual Sprout fee will be due and payable in advance on the renewal fee date.

  • All fees under these terms and pricing plan are inclusive of GST.

  • You agree to complete any required direct debit forms we require.

  • You should make sure that you have sufficient funds, any failed attempts to debit your fee may result in additional fees/penalties from your bank (These are not charged by Sprout). 

  • Should there be an issue with payment, we may attempt to debit your account until the fee has been paid and your account may be suspended pending payment. Please contact us should you encounter any issue.

  • If you cancel your Annual Sprout Membership more than 90 days after the fee has been charged, you may request a prorated refund by contacting Sprout. Once we receive your request, we will process the refund accordingly. For cancellations made at any other time, the Annual Sprout Membership Fee is non-refundable, unless we agree otherwise.

 
8. Changes to Terms

We may update these Terms from time to time. Updates will be posted in the Sprout app or website. Continued use after changes means you accept the revised terms.

If we make changes to these Terms that we reasonably believe could be materially detrimental to you, or that will result in an increase to a fee you are required to pay, we will give you at least 30 days’ prior notice of the change.

 
9. Contact

For questions about these Terms, please contact:

Email: info@thesproutapp.com.au
Business Name: Digital Orchard
 

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